Before You Sign That Contract...
Think twice before committing to Tekion. The promises made during the sales process rarely match the reality of implementation. You'll be stuck with a system that costs you more than it helps, frustrates your team, and ultimately hurts your business.
The Reality Behind the Promises
Support That Doesn't Support
Why does support never work? You'll spend hours trying to get help, only to be transferred to overseas support that always refers you back to the knowledge base. Good luck actually talking to someone who can solve your problem.
CRM That Costs You Sales
Your CRM isn't helping you sell - it's actively costing you sales. The system is clunky, unreliable, and makes it harder for your team to close deals instead of easier.
Desking Tool: More Sales Lost
The desking tool will cost you more sales than it helps you make. It's confusing, slow, and your sales team will avoid using it at all costs.
Broken Communication System
Campaign SMS received messages never go back to the user. You're paying for a communication system that doesn't actually communicate.
Concierge Tool: 50% Failure Rate
The concierge tool doesn't work half the time. When it does work, docs signed on concierge won't get emailed to customers. What's the point of a tool that fails more than it succeeds?
Broken Promises After Contract
Once you sign the contract, no promises are ever kept. Everything they showed you in the demo becomes a distant memory as you're stuck with a system that doesn't deliver.
Transfer Nightmare
Multiple store groups can't transfer cars between locations. Basic functionality that should work seamlessly becomes a bureaucratic nightmare.
Accounting Software Disaster
The accounting software is all bad news. It's unreliable, confusing, and will create more problems than it solves for your financial operations.
Slower Than a Turtle
The system is slow as a turtle. Every click, every page load, every action takes forever. Your team's productivity will suffer dramatically.
Integration Hell
All integrations have problems and half of them don't work. KBB and AutoCheck integrations are broken. You'll get denied API access when you need it most. The integrations that do work are unreliable at best.
Demo vs Reality
You'll see things in the demo that are still in beta and you'll never see them in production. The demo is a fantasy that doesn't match the reality of what you'll actually get.
Data Inconsistency
App numbers on Route One don't match the system. Your data will be inconsistent across platforms, creating confusion and potential compliance issues.